Practice Information


About us

Our modern friendly clinic is a high-quality dental treatment centre in the Edgware area. Our services encompass all aspects of cosmetic and restorative dentistry with the overall aim of looking after your oral well-being. Our expertise is not only in cosmetic dentistry, but also ensuring that we take a healthy and minimal approach to achieving the result you want.

Before we even think about working on your teeth, we will fully assess your smile from every angle and how it sits with all your facial features. We will then discuss with you your needs and concerns and what you want from your smile before explaining all the treatment options available to you. Communication is the key to successful cosmetic dental results and our reputation is within your smile.


Cancellations and Failure to Attend appointments

If you are unable to keep your appointment, please let us know as soon as possible so that we can use the appointment for another patient on our waiting list.

Missed appointments waste NHS time. If you miss more than two NHS appointments and give less than 24hrs notice, we may not be able to complete your treatment or offer you NHS care in the future. For private appointments, there may be a fee associated with short notice cancellations or failure to attend.


Confidentiality

Strict confidentiality of patient record and information is maintained at all times. However, from time to time we may need to release these to the NHS Business Services Authority as part of our on-going review process. Patients’ records will not be passed onto any third party without the patients’ permission.

Patients may apply for the disclosure of their own records. This will need to be in writing addressed to the practice.


Treating our staff with courtesy and respect

Please note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case we will inform the patient and NHS England that they will no longer be seen here.


Feedback, complaints and comments

If you would like to comment about any aspect of our service, please contact a member of the practice team who will be pleased to help. We love to hear about your experience at our practice, and encourage feedback. Let us know what you think!

Should you have a complaint you would like to be addressed, please follow the procedure outlined below. In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

If a complaint is expressed at reception or by telephone, and cannot be resolved, reception will offer a referral to the practice manager immediately. The member of staff will take brief detail of the complaint and pass the details on to the manager. We may invite you back to the practice for a meeting to further discuss your concerns to reach a resolution

If a complaint is received in writing, the letter or email will be passed on immediately to the practice manager. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.

You will receive an acknowledgement letter as soon as possible, normally within three working days. We will investigate the complaint within ten working days and give an explanation of the circumstances which led to the complaint in writing. If we are unable to complete this within ten working days, we will notify you, giving reasons for this delay and a new timescale of when it can be done by.

If you are not happy with the response you receive from us, please let us know so we can continue to find a resolution for you. If you are still unhappy, you can raise a verbal or written case with:

  • - NHS England (for NHS dental care)
  • - Dental Complaints Service (for private dental care only)
  • - Health and Parliamentary Ombudsman
  • - GDC