Cookies and Privacy

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.


About us

We are Promenade Dental Practice operating at 11a The Promenade, Hale Lane, Edgware, Middlesex, HA8 7JZ

Mr Dipak Patel is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

Our data protection officer, Ms Priyanka Patel, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our data protection officer, Ms Priyanka Patel, by email at info@promdentalcare.co.uk.


Information that we hold


We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.


Contact details

We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services.


Dental records

We hold information about your dental and general health, including:

  • Clinical records made by dentists and other dental professionals involved with your care and treatment.
  • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models.
  • Medical and dental histories.
  • Treatment plans and consent.
  • Notes of conversations with you about your care.
  • Dates of your appointments.
  • Details of any complaints you have made and how these complaints were dealt with.
  • Correspondence with you and other health professionals or institutions.

We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.


Financial information

We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements.

Where your dental care is provided under the terms of the NHS, we are required to complete statutory forms to allow payments to be processed. This is an NHS requirement.


How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We will share your information with the NHS in connection with your dental treatment.

We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.


Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Your doctor.
  • The hospital or community dental services or other health professionals caring for you.
  • Specialist dental or medical services to which we may refer you.
  • NHS payment authorities.
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges.
  • Dental laboratories.
  • Debt collection agencies.
  • Private dental schemes of which you are a member.

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.


Keeping your information safe

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period.


Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to:

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.
  • Erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information.
  • Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time.
  • Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.
  • Supply your information electronically to another dentist.

If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.

All requests should be made by email to our data protection officer, Miss Priyanka Patel at priyanka.patel5@nhs.net.



Cookie Policy


What are cookies

Like most websites, promdentalcare.co.uk uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective operation of our website. They may also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.


Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This may include information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Promenade Dental Practice may use cookies to monitor your browsing and purchasing behaviour.


How are cookies managed?

There may be cookies stored on your computer or other devices when you access our website that are designed by:

  • Third parties who participate with us in marketing programmes.
  • Third parties who broadcast web banner advertisements on behalf of us.

The main purposes for which cookies are used are:

  • For technical purposes essential to effective operation of our website, particularly (if relevant) in relation to on-line transactions and site navigation.
  • Third parties who broadcast web banner advertisements on behalf of us.
  • To give Promenade Dental Practice the relevant information to potentially market to you, particularly web banner advertisements and targeted updates.
  • To enable Promenade Dental Practice to collect information about your browsing patterns.
  • To enable Promenade Dental Practice to meet any contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari
Opera


What happens if I disable cookies?

This depends on which cookies you disable, but in general there’s a danger that a website may not operate properly if cookies are switched off. If you only disable third party cookies, you may, for example, be prevented from making purchases on websites. If you disable all cookies, you may also be unable to complete purchases on websites.


Google Analytics

This website uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This is used to find out things such as the number of visitors to the various parts of the site. This information is anonymous. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


Mailing Lists

We may collect personal information. We may use that information for a couple of reasons: to tell you about stuff you’ve asked/permitted us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Ms Priyanka Patel at info@promdentalcare.co.uk.


Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Ms Priyanka Patel by email at info@promdentalcare.co.uk


If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745), Information Commissioner’s Office.